Outstanding After Sales Customer Care from Alex at Clifton Trade Bathrooms.
I had a problem with my toilet that had been fitted ~18 months ago when I had a new bathroom suite purchased from Cliftons but installed by a builder. Unbeknownst to me, it had developed a hairline fracture and had been leaking for some time, and it was driving me mad with mouldy damp smells in the air.
Contacted the builder again, who tried to find the root of the problem, it was not his workmanship, all the seals, pipes etc were watertight but it definitely was the toilet somewhere…
Anyway to cut a long story short, I just wanted the toilet replacing .. end of !
Went back to Clifton’s and I was asking if I could purchase a replacement toilet that matched the photo I showed.
Alex very kindly gave me a new one to replace it, no questions asked and free of charge, even loaded it into my car for me. Bonus !
I was truly delighted with the outcome and couldn’t thank him enough !
Would definitely recommend these guys, they are excellent and Thank You again !
Fiona Mc
Fiona McMichael
18 July 2026